Google map cannot read Japanese

Mama booked a hotel near the Nagano train station. She printed out a google map page with the main streets near the station and the hotel pinned down. It seemed very clear from the map. But when they reached where the pin was, the hotel was nowhere to be found. They walked around for 15 minutes but still didn't see any sign of the hotel. Finally, a local human came to help. The hotel was one and half block away from where Googlemap marked. We reckon that Googlemap couldn't read street names in Kanji.